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To download the Return Merchandise Authorization (RMA) Form for your return, please click here.

Once the form has been fully completed please return to returns2@p4cglobal.com

An RMA Number cannot be issued until the form has been received and processed. Once the RMA form has been approved, an RMA number will be forwarded/emailed to you. Please enclose a copy of the invoice and RMA form with the product and write the RMA number clearly on the outside of the box. If you have questions please call (877) 742-4562 Ext. 108

Once an RA number has been issued, ship the product(s), packed well and securely with the RA number clearly printed on the outside of the carton, sealed, insured and shipped prepaid to:

P4C Global Inc
ATTN: P4C Global Returns
9655 Irondale Ave.
Chatsworth, CA 91311

(Any returns sent without proper RA will be refused and sent back). All returns must match your original RA approval list. Anything shipped without proper approval will be credited a maximum of $1.00, regardless of purchase price and/or value.

All returns must be authorized. No return will be accepted without a return authorization number. Customer(s) must obtain an RMA form from sales rep or customer service representative.

 

Return Merchandise Authorization Policy and Procedure Terms and Conditions

As a wholesale oriented company, a $100 minimum is required to process any RMA. This will save time and shipping expenses for both parties. Customers must notify P4C Global Inc. of problematic goods within seven (7) Days of receipt.

P4C maintains a rigorous selection and testing process that meets or exceeds industry standards for quality for all products. Our A Stock, B Stock, and Tested batteries are thoroughly inspected and Cadex tested. P4C offers no warranty for these product lines unless they are defective. P4C Global Inc. reserves the right to replace defective product with the same model or credit the customer's account for future purchases. Any missing product(s) which have been physically opened or processed in any way beyond the originally shipped condition may result in a decrease or full forfeiture in replacement value.

A 20 percent Restocking Fee and applicable freight charges shall be deducted if product(s) are returned over 30 days from date of purchase. If you have any concerns or complaints about any of the products received, please advise your sales representative so they may commence the proper testing and return authorization (RA) procedures. All products must be returned in the original packaging for full credit.

Limitations and Exclusions:

There is no other warranty, expressed or implied, including no warranties or merchantability and warranty of fitness for any particular purpose and in no event will P4C Global Inc., Corp. be responsible for special, incidental or consequential damages, other than as herein stated.

Procedures:

  1. Customer must notify P4C Global Inc. Corp. of problematic goods within seven (7) Days of receipt via email.
  2. Customer must contact Sales Rep. or Customer Service Rep. to obtain an RMA Request form.
  3. Customer must completely fill out the RMA Request Form. Incomplete forms will not be processed.

RMA Request Form MUST Include:

Please email completed RMA Request Form and a copy of the Invoice* to: returns2@p4cglobal.com

*A missing invoice may delay the return process and may allow the due date to expire resulting in a restocking fee.

  1. The RMA Dept. or Sales Rep will notify the customer with the granted* RMA number via email. Each item will be stated as credit or exchanged, based upon the RMA Policy. *Once an RMA has been issued- NO additional items will be accepted.
  2. P4C Global Inc. must receive, verify, and confirm the returned product. A copy of the RMA Request Form and a copy of the original invoice must be returned with product.
  3. The RMA number must be clearly marked on the shipping package or it will be refused.

You will have 30 days after your Return Merchandise Approval is issued to send in your product. Once the product lands at our facility, we will process your return and report the outcome within five business days. For valid returns, you will have the choice to replace the defective product or we can issue a credit to your account for future purchases. For invalid returns, customer will be charged a twenty percent restocking fee.

If your product does not arrive within 30 days after the RMA is issued, P4C Global Inc. reserves the right to cancel the Return Merchandise Approval.

For Full Credit:
Product must be returned within 30 days of original invoice date.

If Defective:
All 'Tested', 'PTG' products carry a 14 day Limited Warranty for same item exchange only, without exception.

Questions:
If you have any questions regarding your return, please contact the P4C Global Inc. RMA Department.

Tel: +1.877.4562 x108. Our business hours are Monday through Friday 9am - 5pm PST.