P4C Global maintains ISO 9001:2008, 14001:2004, OHSAS 18001, and R2:2013 certifications, adhering to a strict zero e-waste policy, which ensures that none of the equipment collected through our reuse and recycling programs, including accessories, enter the waste stream. P4C is an EPA Waste Handler approved agency as well as a Waste Wise Endorser. All of these processes are audited regularly by certified 3rd party registrars to ensure that the company remains in compliance with all industry requirements. As industry leaders, P4C Global is dedicated to maintaining 100 percent green processes throughout our production facility.
ISO 9001:2008 is a family of standards and guidelines for quality in the manufacturing and service industries from the International Organization for Standardization (ISO). ISO certification ensures that the processes that develop the product are documented and performed in a quality manner.
ISO 14001:2004 is the international specification for an environmental management system (EMS). It specifies requirements for establishing an environmental policy, determining environmental aspects and impacts of products/activities/services, planning environmental objectives and measurable targets, implementation and operation of programs to meet objectives and targets, checking and corrective action and management review.
R2 Certification, also known as Responsible Recycling Certification, provides verification of P4C’s environmentally responsible, safe, and transparent management of cell phone batteries, and other consumer electronics.
OHSAS 18001:2007 is an international occupational health and safety management system specification. The certification exhibits a company’s efforts to minimize risk to employees and improve an existing OH&S management system.
Data security is an integral part of recycling electronics. Federal regulations have increased governments’ and businesses’ need to properly dispose of confidential data when retiring end-of-life equipment. P4C Global strictly adheres to the National Institute of Standards and Technology, U.S. Depart of Commerce for the handling of Information Security. Regulations have been developed by NIST to further its statutory responsibilities under the Federal Information Security Management Act (FISMA), Public Law (P.L.) 107-347. NIST is responsible for developing information security standards and guidelines, including minimum requirements for federal information systems.
The Health Insurance Portability and Accountability Act (“HIPAA”), Sarbanes-Oxley, the Fair Credit Reporting Act (“FCRA”), and the Gramm-Leach Bliley Act (“GLBA”) mandate the proper treatment of such sensitive information including its destruction and recycling.
These regulations have increased governments’ and businesses’ need to properly dispose of confidential data when retiring end-of-life equipment. P4C’s R2 certification insures our data scrubbing is audited by a third party to verify that processes are in compliance. Accordingly, all materials assessed in triage which contain stored data and are potentially reusable go through a data sanitizing process to remove all information .
P4C utilizes the latest enterprise software for data sanitzation. It erases all data on the device and then performs a “Factory Hard Reset” of the device and/or overwrites the data with 1’s or 0’s. In the case when the phone will not wipe electronically, a hard reset is performed or a manual data wipe of contacts, call logs and media. If the phone will not produce or maintain power, or the LCD is not functioning then the phone is designated for destruction. Additionally, a strict triage and inventory control process allows the Company to track customers’ assets from the time of pick up through their final disposition.
As an ISO certified company P4C has a set of Key Quality Indicators (KQI’s) to measure, maintain and provide insight for continual improvement. All inbound focus materials have a documented 3-step Quality Control process prior to entry into inventory as finished goods. In addition, we conduct customer service surveys on a quarterly basis.
All of the equipment used in our processes is serviced and calibrated at least twice per year. All objective measurements are reviewed monthly and formally reviewed in our quarterly management review meetings. The meeting minutes are documented and stored on a secure server for quick reference.
Furthermore, we employ two separate 3rd party certified registrar firms to perform a yearly ‘Surveillance Audit’ to validate that our measurements are valid and that our processes are sound, all within the ISO system compliance.
As an ISO company, P4C has integrated and maintains a leading edge secure information network and maintains a strict confidentiality policy procedure for all inbound/outbound communications. All employees have signed confidentiality agreements in their induction processes.
All working data is stored on a secure internal network that is only accessible via multi-tiered password/permissions and resides behind redundant firewall systems (hardware/software). Sensitive data such as password information is stored on a secure server that is only accessible via global administrator privilege. Sensitive information is only passed to relevant concerned parties. Data security can be further tailored to meet the specifications of individual client’s requirements.
There are Recovery Plans for each team that include requirements, configuration and execution procedures for failing over each application to a secondary data center if required.